Text Message Privacy Policy

Overview

Gordon Plumbing Services privacy statement recognizes the value of your privacy very highly.

This privacy notice provides more specific information on how Gordon Plumbing Services text messaging service collects and processes your personal information.

Scope

The notice applies to our practices for gathering and disseminating information related to the GPS text messaging service (“we”, “us”, or “our”) and is meant to provide you an overview of our practices when collecting and processing personal information.

How We Collect Information

We collect personal information in the following circumstances:

• Direct Collection, when you provide information by responding to text messages.
• From GPS sources, when we import your contact information from other systems and sources.
• Automated Processes, when the Twilio platform gathers information as you interact with the service.

What Type of Information We Collect

Direct Collection

We directly collect the following personal information:

• Opt-out preferences
• Content of your text message responses to us.

Collection from GPS Sources

We import personal information from GPS systems and sources. The information includes:

• First and last name
• Phone number.

Automated Collection

We automatically collect the following personal information:

• Device status indicating whether a device is available for messaging
• Carrier (e.g. Verizon, AT&T, etc.)
• Country associated with the phone (we are not sending international text messages)
• Delivery status
• Error codes indicating why a message was not delivered (e.g. number associated with a landline, unreachable device, etc.)

How This Information Is Used

We use the personal  information we collect to communicate with you regarding Gordon Plumbing Services operations and services, such as:

• Analytics
• Enforcing our Terms of Service
• Marketing and advertising
• Participation in surveys and contests
• Performing services
• Providing customer service
• Providing financing
• Resolving disputes
• Targeted advertising
• Verifying customer information
• Counting ad impressions to unique visitors
• Responding to consumer messages
• Verifying position and quality of ad impressions

With Whom This Information Is Shared

We do not sell or rent your personal information. We may, however, share your personal information in limited circumstances, such as with Gordon Plumbing Services partners or external service providers that support business activities. Specifically, we share your information with Twilio, which provides the communications platform GPS uses for text messaging services.

We require our service providers to keep your personal information secure, and do not allow them to use or share your personal information for any purpose other than providing services on our behalf.  

We may also share your personal information when required by law, or when we believe sharing will help to protect the safety, property, or rights of Gordon Plumbing Services.

What Choices You Can Make About Your Information

If you wish to unsubscribe from text messages for a campaign, you can reply with words, such as ‘cancel’, ‘end’, ‘quit’, ‘unsubscribe’, ‘stop’, or ‘stop all’ and you will no longer receive messages.

If you wish to re-subscribe, reply with words, such as ‘start’, ‘yes’, or ‘unstop’.

Please note that unsubscribing from text messages from one campaign will not unsubscribe you from other campaigns. Unsubscribing will not remove your information from source Gordon Plumbing Services systems. 

The accuracy of your contact information in Gordon Plumbing Services is critical for the delivery of text messages.

How Information Is Secured

Gordon Plumbing Services recognizes the importance of maintaining the security of the information it collects and maintains, and we endeavor to protect information from unauthorized access and damage. Gordon Plumbing Services strives to ensure reasonable security measures are in place, including physical, administrative, and technical safeguards to protect your personal information.

Privacy Notice Changes

This privacy notice may be updated from time to time. We will post the date our notice was last updated at the top of this privacy notice.

Who to Contact With Questions or Concerns

If you have any concerns or questions about how your personal data is used, please contact the Gordon Plumbing Services Office at jeff@gordonplumbingservices.com.